SOLUTIONS / Brand assistants and guides
Grounded, continuous conversations built around brand knowledge, venue information and service processes.
01Product advisor
Use verified product information to compare options, explain recommendations, and suggest next steps based on each customer’s needs.
PRODUCT CONTEXTFirst confirm the occasion, scent preferences and whether it’s a gift.
02Venue guide
Connect each exhibit with related information. The guide answers follow-up questions and adapts the tour to the visitor’s interests.
The visitor wants to know how the works are made. The tour starts from the theme of materials.
03Service desk
Pass the customer’s request, confirmed details, and open questions to the next person, so they can pick up the conversation.
IN PRACTICE
During the tour, a visitor asks what an exhibit is made of. The system retrieves the reviewed exhibit records; the character answers first, then, depending on the visitor’s interest, goes on to describe the craftsmanship or recommends the next exhibit.
CONNECTED INTELLIGENCE
Connect your business context, model outputs, and application feedback.
Understand people and context
Understands the visitor’s intent and draws on retrieved business knowledge to compose explanations and follow-up questions.
Animate characters in real time
Delivers explanations, listening, gestures and answers as a real-time character.
Manage the information available for explanation by topic and version, so answers can be traced to specific materials.
Retrieve relevant information based on the user’s question and compose a concise answer with any clarification needed.
Carry out navigation, bookings or handoff to a human through the business system, and report the actual outcome.
FROM PILOT TO PRACTICE
Test representative tasks at a small scale. Record inputs, model versions, and results, then refine the solution based on what you learn.
Access and availability depend on the model and release.Check that facts, specifications and service conditions match the current materials.
Check the quality of the exchange during interruptions, topic changes and when information is missing.
Use business system records to verify that navigation, bookings and handoffs were actually completed.
Tell us about your users, tasks, and success criteria. We’ll help you explore the right models.
A reference for organizing retail solutions around customer experience, business processes and application capabilities.
TavusInteractive product walkthroughs and customer education are public applications of conversational video in business services.
